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The Role
- Lead the planning team to achieve operation excellence and customer satisfaction
- Implement operation strategies by leading the planning team
- Effectively manage the planning activities according to the service request and engineer's competence to achieve high profession and planning efficiency
- Focus on competence enhancement of the planning team by developing training plan
- Support the management team continuously on planning process improvement and optimization;
- Has the responsibility to cooperate with other department/teams to facilitate pending problems solving and forward planning efficiency
- Monitor the performance on warranty claim following up, ECB implementation, feedback to TS and follow up with the tasks;
- Support service managers via feedback on performance of technicians on safety, working attitude, and efficiency;
- Facilitate execution of the training program for operation teams and distributors
- To coach team members in use of ERP and other relevant system in order to timely do forward planning.
- Be responsible for planning some technicians and follow up planning if need
What you can expect from us
A friendly, family-like atmosphere.
Plenty of opportunities to grow and develop.
A culture known for respectful interaction, ethical behavior and integrity.
Potential to see your ideas realized and to make an impact.
New challenges and new things to learn every day.
Access to global job opportunities, as part of the Atlas Copco Group.
What we expect of you
Experience requirements
- More than 2 years' experience in compressor equipment service or related equipment.
- Experience in service support role in a customer orientated business environment.
- Team management.
Knowledge
- Basic English in speaking and reading.
- Good computer skills including Microsoft series
Educational requirements
- College graduated or above, majored in mechanical engineering or equivalent.
City
Wuxi
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